Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Scalerion Customer Support
  1. Scalerion Customer Support
  2. Support Requests

Support Requests

You can raise a request to the Scalerion Support Team using the options provided.

  • Technical support

    Need help during onboarding, configuration, or troubleshooting? Select this to request assistance.

  • Payment and billing questions

    Choose this if you have questions about licensing or billing.

  • Report a bug

    Tell us the problems you're experiencing.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

Powered by Jira Service Management
{"xsrfToken":"205a168c4e703071dcd0503bdae84942479f6131_lout","branding":{"id":"1","key":"scs","name":"Support Requests","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bac2d6","headerLinkHoverBGColor":"#bac2d6","headerBadgeColor":"#bac2d6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/76816710-c3e7-4ad5-8b38-e7139d412f5e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjQ3NWY4ZC00YzY3LTRiZTYtYmI2MS1jY2M0NGEzMmYxM2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2ODE2NzEwLWMzZTctNGFkNS04YjM4LWU3MTM5ZDQxMmY1ZSI6WyJyZWFkIl19LCJleHAiOjE3NjUyMzIzNDksIm5iZiI6MTc2NTIzMTc0OX0.u4hMHGSupv3MMXOPUOhGbAs__j5SwNm_S7EzU5TXg-8&client=22475f8d-4c67-4be6-bb61-ccc44a32f13e&mode=fit","logoId":"76816710-c3e7-4ad5-8b38-e7139d412f5e","isLogoAvailable":true,"helpCenterTitle":"Welcome to Scalerion Customer Support","sharedPortalName":"Scalerion Customer Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Scalerion Customer Support","sharedPortalName":"Scalerion Customer Support","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Scalerion Customer Support","sharedPortalName":"Scalerion Customer Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0071a9","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"scs","projectId":10004,"serviceDeskId":1,"name":"Support Requests","description":"<p>You can raise a request to the Scalerion Support Team using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://scalerion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"2","name":"Payment and billing questions","descriptionHtml":"","callToAction":"Payment and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://scalerion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://scalerion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help during onboarding, configuration, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://scalerion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://scalerion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,6,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f50e1ba5-8770-3930-9217-93baef0deb2f","appLinkName":"System Confluence","appLinkUrl":"https://scalerion.atlassian.net/wiki","spaceKey":"SCS","spaceName":"Scalerion Customer Support","spaceUrl":"https://scalerion.atlassian.net/wiki/spaces/SCS","isServer":false},"labels":[],"projectKey":"SCS","serviceDeskId":1,"kbLinkDomainURLs":["https://scalerion.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjQ3NWY4ZC00YzY3LTRiZTYtYmI2MS1jY2M0NGEzMmYxM2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUyMzI5NDksIm5iZiI6MTc2NTIzMTc0OSwiYW5vbklkIjoiYW5vbi11c2VyIn0.LNNwhqt4eEEZtlA6exDD3j3UOHfmr3X2FdpNuvy6moI","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"22475f8d-4c67-4be6-bb61-ccc44a32f13e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Scalerion Customer Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://scalerion.atlassian.net/wiki","kbLinkDomainURLs":["https://scalerion.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=scalerion","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"205a168c4e703071dcd0503bdae84942479f6131_lout","baseUrl":"https://scalerion.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://scalerion.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"22475f8d-4c67-4be6-bb61-ccc44a32f13e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b62856381c0b449993bdc0e1e2170da6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://scalerion.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}