Support Requests

You can raise a request to the Scalerion Support Team using the options provided.

What can we help you with?

Other questions

Required fields are marked with an asterisk

{"xsrfToken":"a0ea6b6dc89d7efd59c22b3f29baf85afe7890d8_lout","branding":{"id":"1","key":"scs","name":"Support Requests","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bac2d6","headerLinkHoverBGColor":"#bac2d6","headerBadgeColor":"#bac2d6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/76816710-c3e7-4ad5-8b38-e7139d412f5e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjQ3NWY4ZC00YzY3LTRiZTYtYmI2MS1jY2M0NGEzMmYxM2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2ODE2NzEwLWMzZTctNGFkNS04YjM4LWU3MTM5ZDQxMmY1ZSI6WyJyZWFkIl19LCJleHAiOjE3NTIxOTIxMzYsIm5iZiI6MTc1MjE5MTUzNn0.P0keTlLx5NWRcc9Dgcl8Xh488d2s8Bbtp6hCCGiTxpE&client=22475f8d-4c67-4be6-bb61-ccc44a32f13e&mode=fit","logoId":"76816710-c3e7-4ad5-8b38-e7139d412f5e","isLogoAvailable":true,"helpCenterTitle":"Welcome to Scalerion Customer Support","sharedPortalName":"Scalerion Customer Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Scalerion Customer Support","sharedPortalName":"Scalerion Customer Support","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Scalerion Customer Support","sharedPortalName":"Scalerion Customer Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0071a9","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"scs","projectId":10004,"serviceDeskId":1,"name":"Support Requests","description":"You can raise a request to the Scalerion Support Team using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://scalerion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"2","name":"Payment and billing questions","descriptionHtml":"","callToAction":"Payment and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://scalerion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://scalerion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help during onboarding, configuration, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://scalerion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://scalerion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,6,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f50e1ba5-8770-3930-9217-93baef0deb2f","appLinkName":"System Confluence","appLinkUrl":"https://scalerion.atlassian.net/wiki","spaceKey":"SCS","spaceName":"Scalerion Customer Support","spaceUrl":"https://scalerion.atlassian.net/wiki/spaces/SCS","isServer":false},"labels":[],"projectKey":"SCS","serviceDeskId":1,"kbLinkDomainURLs":["https://scalerion.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjQ3NWY4ZC00YzY3LTRiZTYtYmI2MS1jY2M0NGEzMmYxM2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxOTI3MzYsIm5iZiI6MTc1MjE5MTUzNn0.YwIukJf0_sN7BT7B913-Lo5gekiNBW50ScdommHzQyQ","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"22475f8d-4c67-4be6-bb61-ccc44a32f13e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":4,"projectId":10004,"issueType":{"id":"10008","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"Don't see what you're looking for? Select this option and we'll help you out.","instructions":"","icon":10549,"iconUrl":"https://scalerion.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-07-11T01:52:16+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f50e1ba5-8770-3930-9217-93baef0deb2f","appLinkName":"System Confluence","appLinkUrl":"https://scalerion.atlassian.net/wiki","spaceKey":"SCS","spaceName":"Scalerion Customer Support","spaceUrl":"https://scalerion.atlassian.net/wiki/spaces/SCS","isServer":false},"labels":[],"projectKey":"SCS","serviceDeskId":1,"kbLinkDomainURLs":["https://scalerion.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjQ3NWY4ZC00YzY3LTRiZTYtYmI2MS1jY2M0NGEzMmYxM2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxOTI3MzYsIm5iZiI6MTc1MjE5MTUzNn0.YwIukJf0_sN7BT7B913-Lo5gekiNBW50ScdommHzQyQ","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"22475f8d-4c67-4be6-bb61-ccc44a32f13e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=scalerion","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a0ea6b6dc89d7efd59c22b3f29baf85afe7890d8_lout","baseUrl":"https://scalerion.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://scalerion.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"22475f8d-4c67-4be6-bb61-ccc44a32f13e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"922d84654bf44503bff4863e19c42ec5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}